Bachelor’s Degree in Social Work or Counseling or equivalent theological degree from a college or university, or a certification of special training in bereavement. Master’s Degree preferred. Experience with families/caregivers and patients dealing with grief or in dealing with loss. Ability to establish therapeutic relationships with clients from a variety of cultural, religious/spiritual, and socioeconomic backgrounds.
KNOWLEDGE AND COMPETENCY
Must demonstrate basic knowledge of all responsibilities included in the Bereavement Coordinator job description. Must have the ability to follow instructions from the administrator, patient care director and other professional staff. Ability to communicate effectively with managers, patients, families, and employees. Must be able to assess safety of home situations for self, patients, and other staff members, including physical and psychological dangers. Must have the ability to effectively cope with patients, families, and all others.
Must maintain confidentiality of information relating to the patient and family. Must only discuss those aspects necessary to the care and treatment of patient and family with those directly involved in the patient’s care.
(includes but not limited to the following):
1) Initiates bereavement services within one week of death.
2) Assesses the family's/significant other's bereavement needs to determine appropriate course of action required after the patient’s death.
3) Identifies clients at risk for complicated grief.
4) Determines the level of care and support of bereaving families and significant others following the death of a hospice patient in order to help the family/significant other cope with grief and loss issues related to death. Utilizes the necessary resources available, such as volunteers, social workers, spiritual care coordinators, and more.
5) Coordinates and implements the Plan of Care provisions related to the bereavement needs of families/significant others, which will include (but is not limited to) organizing cards and letters, support groups, one-on-one and group counseling, memorial services, and other assistance programs which may be developed.
6) Reflects the needs of the family in the bereavement care plan and updates and revisions are conducted on an ongoing basis. The family members’ choices regarding bereavement contact or services are to be honored. Re-evaluation of the family/significant others needs will be provided for a minimum of 12 months and may regularly go beyond, depending upon risk and other situational factors.
7) Provides bereavement services according to the Bereavement Plan of Care (BPOC) or seeks IDT consult in revision to the BPOC as necessary.
8) Works closely with the interdisciplinary team to coordinate needs and services of the family/significant others.
9) Visits the patient/family prior to death as requested by IDT.
10) Supervises bereavement volunteer activities.
11) Participates in community education programs.
12) Conducts bereavement support groups as requested.
13) Evaluates own needs for support and uses identified system(s) to meet the need.
14) All other duties as assigned by management.
Must be able to complete all physical demands of the job, which may include, but not be limited to: the ability to lift and transfer patients, carry supplies, and read normal typewritten print. Have corrected vision and hearing within normal range and have manual dexterity with normal range of motion of all extremities. May be requested to work weekends, holidays, and occasional overtime. Must be able to work alone without usual support systems immediately available in acute care settings. Must have the ability to deal with abrupt schedule changes and to maintain objectivity in coping with the stress of working with acute, chronic, and terminally ill patients.
Field experience may expose employee to temperature extremes, physical injury by patient, family, animal or other in the community, unsafe environment or exposure to infectious diseases and offensive odors.