The Hospice Branch Administrator is a health care/human services professional with the knowledge, experience, and ability to effectively administer Hospice Service. This person must have at least 2 years of supervisory or administrative experience in hospice or a related health program. Master's level education is preferred, or a registered nurse graduate of an accredited school of nursing with a current license in the state of practice.

The Branch Administrator is available at all times during the operating hours of the agency and participates in all activities relevant to the provision of home health services.


Must demonstrate basic knowledge of all procedures included in the Administrator job description. Must have the ability to follow instruction from the Board of Directors. Must be able to communicate effectively with physicians, managers, patients, and co-workers.

REPORT TO: Corporate Director of Clinical Services or designee


(includes but not limited to the following):

1. Is responsible for the overall management of the Hospice Branch including the day-to-day direction, coordination and general supervision of the Hospice Service.
2. Registered Nurse to direct the overall provisions of clinical services, including general supervision, coordination, and direction of the medical, nursing, and other patient services of the program. Ensures appropriate staff supervision during all service hours.
3. Establishes a formal means of accountability on the part of staff members. Counsels and disciplines employees when necessary.
4. Monitors business operations to ensure financial stability. Monitors operational progress toward accomplishing operational and strategic goals. Ensures actionable objectives are derived from evaluation of Hospice services and personnel.
5. Ensures that structure and systems promote interdisciplinary care.
6. Maintains written contracts/service agreements, including financial arrangements with other approved providers, to ensure appropriate service necessary to meet patient needs.
7. Ensures collaboration with agencies and vendors for effective management of services, making sure that services provided by other agencies are authorized by hospice.
8. Provides ongoing staff orientation and continuing education information on applicable laws, regulations, policies, and resource materials and staff development, including staying informed about changes in Hospice, Palliative, and End of Life Care, and sharing information with appropriate staff and administrative personnel.
9. Acts as official liaison between leadership and the interdisciplinary group(s), the Advisory Group, other organization areas, and the Agency staff, establishing and maintaining effective channels of communication.
10. Ensures the accuracy of public information material and activities.
11. Implements effective budgeting and accounting system. Establishes a billing system. Supervises and approves all credit arrangements with patients. Maintains current status, and collects all delinquent client accounts.
12. Provides procedures and systems of staff communication which ensure coordinated implementation of plans of care and utilization of necessary services to provide comprehensive care.
13. Employs or contracts when appropriate, maintaining an adequate number of qualified personnel to carry out the function of the agency. Provides for initial orientation of all employees, a continuous in-service training program, and competent supervision designed to improved patient care and employee efficiency. Ensures Hospice personnel stay current with clinical information, current practices, and local and national issues and trends.
14. Directs staff in performance of their duties, including admission, discharge, transfer, revocation, and provision of service to patients. Ensures supportive services are available to staff.
15. Promotes sales through personal contact with health care providers and referral sources as well as through judicious advertising.
16. Participates in local functions relating to health care, and maintains continuous contact with the local health community while promoting hospice within that community.
17. Ensures organizational compliance with legal, regulatory, and accreditation requirements and local compliance with all corporate policies and procedures.
18. Ensures complete compliance with all local, state, and federal laws/regulations regarding Medicare Hospice COP’s and ACHC certification requirements while assuring proper maintenance of medical records.
19. Maintains and adheres to agency policy/procedures and patient care policy manuals.
20. Evaluates environment and working conditions of field employees, maintains a safety program, and monitors safety policies to lessen company liability under Worker’s Compensation Program.
21. Stays informed regarding competitors’ pricing, services, and marketing strategies.
22. Ensures that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
23. Responsible for an annual evaluation of the branch’s total program. Evaluates Hospice services and personnel, including field staff competencies, using measurable outcomes and objectives. Monitors service utilization to ensure delivery of comprehensive care.
24. Ensures appropriate data collection and regular, complete reports are received by corporate leadership. Assists in filing annual statistical reports with state and federal agencies as required.
25. Responds to any requests or inquiries for Medicare/Medicaid.
26. Ensures standards of ethical business and clinical practice are maintained.
27. Ensures adequate space, equipment, and supplies are available.
28. Appoints a similarly-qualified alternate to be available at all times during operating hours in the absence of the administrator.
29. Assists in taking referrals and verifying orders with physicians.
30. Directs and schedules case conference meetings.
31. Assists administrative staff in the establishment/review of policy and procedure manuals.
32. Assists with orientation/in-service education programs for all field staff.
33. Audits active and discharge charts for regulatory compliance when necessary.
34. Participates in “On Call” rotations when applicable.
35. May be required to do intermittent visits following the RN job description, when applicable.
36. Oversees the competency performance evaluation on field staff.
37. Participates in in-service programs.
38. Promotes hospice in the community.
39. Other duties as assigned by supervisor.


Must be able to read normal typewritten print. May be requested to work weekends, holidays, and after hours.